STOP LOSING CUSTOMERS TO "WHERE'S MY GUN?" FRUSTRATION
FastBound keeps you compliant. wheresmygun.app keeps you operational and defensible. Job management, customer visibility, and documented records that protect your shop.
YOUR CUSTOMER KNOWS BEFORE THEY CALL
The moment you mark a job complete, your customer gets a text message with photos of their finished firearm. No more phone tag. No more “is it ready yet?” calls.
DOCUMENT YOUR WORK
Create defensible records of every service. Recorded video documentation protects you in disputes and gives customers peace of mind. The FFLGuard-style protection your shop needs.
you know what, go ahead and do the Geissele trigger we talked about
<iframe src="wheresmygun.app/live/smiths-custom"> WHY DOCUMENTATION MATTERS
Logs, messages, and video become defensible records—not just features. The shops that document their work are the ones that win disputes and build lasting trust.
DISPUTE PROTECTION
Timestamped video records prove exactly what work was done and when. When a customer disputes a charge or claims damage, you have the evidence.
DEFENSIBLE RECORDS
Every message, status update, and video is logged and timestamped. Attorney-ready documentation that turns features into legal protection.
AUTOMATIC RECORDING
Every session is automatically recorded and stored. Customers can review the work anytime, and you maintain a complete service history.
PRIVATE & SECURE
Only you and the firearm owner can access their documentation. No public broadcasts—just secure, private records for each customer.
YOUR POS DATA, CONNECTED
Sync your point-of-sale system directly with your workflow. Customer data, inventory, and sales history flow automatically into every work order.
Where’s My Gun?
Your Glock 19 Cerakote is ready for pickup! Total due: $285.00
COLLECT PAYMENT AUTOMATICALLY
When a job is done, a secure payment link is generated and sent instantly. Customers pay from their phone before they even walk in the door. Firearms-friendly processors that actually work for FFLs.
CONNECTS WITH THE TOOLS YOU ALREADY USE
From point-of-sale to payment processing, Where’s My Gun? plugs directly into your existing tech stack.
POS SYNC
Sync customers, inventory, and sales data. Auto-fill work orders from your POS records.
Coreware, Orchid + more coming soon
PAYMENT COLLECTION
Collect payment automatically when jobs are done. Firearms-friendly processors built for FFLs.
PayTrace coming soon
ATF COMPLIANCE
Sync with FastBound for acquisition and disposition records. Stay compliant automatically.
SOUND FAMILIAR?
The average gunsmith spends 5-10 hours per week on status update calls. That's $15,000+ in lost productivity annually.
THE PHONE PROBLEM
"Every phone call takes me away from the shop floor. I'm spending 2 hours a day just telling people their status."
Constant interruptions break your flow and extend lead times, creating a vicious cycle.
THE EMAIL AVALANCHE
"I've got 50 unread emails asking 'any update on my build?' And I'm losing track of who I've responded to."
With 30-50 active jobs, manual tracking is impossible. Customers slip through the cracks.
THE REVIEW KILLER
"I do great work but my reviews mention 'hard to reach' and 'poor communication.' It's killing my reputation."
73% of negative gunsmith reviews cite communication issues—not quality of work.
ENGINEERED FOR YOUR WORKFLOW
Whether you're coating, building, or customizing—if customers are waiting weeks or months, they need visibility.
CERAKOTE SHOPS
Handle 100+ jobs per month without drowning in status calls. Automated updates for intake, disassembly, blasting, coating, and curing.
AK BUILDERS
Reduce anxiety on $1,500+ builds with photo updates. Keep customers engaged during 6-18 month wait times without lifting a finger.
PRECISION RIFLES
Keep customers informed during 8-13 month builds. Show off your blueprinting and chambering work with high-res photo uploads.
PISTOL CUSTOMIZATION
Scale your slide milling operation without scaling your phone time. Perfect for rapid-turnaround modifications and optic cuts.
GET STARTED IN MINUTES
Simple setup, no IT department needed.
CREATE ACCOUNT
Sign up and tell us about your shop. Select the services you offer and customize your workflow stages.
ADD YOUR JOBS
Create work orders for your customers. Each job gets a unique tracking link you can share instantly with your customers.
UPDATE STATUS
Move jobs through your workflow stages. Add photos and notes. Customers can check their status anytime.
TRANSPARENT PRICING
Pay for the value you get. Cancel anytime.
SERVICE DOCUMENTATION
Available for all plans
- Recorded service documentation
- Dispute protection records
- Private customer viewing
STARTER
For independent gunsmiths
- 1 primary user
- ~20 active work orders (soft limit)
- FastBound sync (works with your existing setup)
- Customer portal & notifications
- Two-way messaging
- Parts tracking & reporting
PROFESSIONAL
The shop plan
- Unlimited team members
- ~50 active work orders (soft limit)
- FastBound sync (works with your existing setup)
- Customer portal & notifications
- Two-way messaging
- Parts tracking & reporting
ENTERPRISE
50+ work orders & volume pricing
- Dedicated support
- Custom integrations
- SLA guarantee
FREQUENTLY ASKED QUESTIONS
READY TO STOP PLAYING PHONE TAG?
Join 50+ gunsmiths who've reclaimed their shop time. Start your free trial today.
No credit card required • Cancel anytime