STOP LOSING CUSTOMERS TO "WHERE'S MY GUN?" FRUSTRATION
Every job gets a tracking link. Every customer stops calling. Photo updates, two-way messages, and timestamped records that protect your shop. Works alongside FastBound for compliance.
SOUND FAMILIAR?
The average gunsmith spends 5-10 hours per week on status update calls. That's $15,000+ in lost productivity annually.
THE PHONE PROBLEM
"Every phone call takes me away from the shop floor. I'm spending 2 hours a day just telling people their status."
Constant interruptions break your flow and extend lead times, creating a vicious cycle.
THE EMAIL AVALANCHE
"I've got 50 unread emails asking 'any update on my build?' And I'm losing track of who I've responded to."
With 30-50 active jobs, manual tracking is impossible. Customers slip through the cracks.
THE REVIEW KILLER
"I do great work but my reviews mention 'hard to reach' and 'poor communication.' It's killing my reputation."
Bad reviews for gunsmiths are usually about communication, not craftsmanship.
GET STARTED IN MINUTES
Simple setup, no IT department needed.
CREATE ACCOUNT
Sign up and tell us about your shop. Select the services you offer and customize your workflow stages.
ADD YOUR JOBS
Create work orders for your customers. Each job gets a unique tracking link you can share instantly with your customers.
UPDATE STATUS
Move jobs through your workflow stages. Add photos and notes. Customers can check their status anytime.
BUILT FOR
Whether you're coating, building, or customizing—if customers are waiting weeks or months, they need visibility.
CERAKOTE SHOPS
Handle 100+ jobs per month without drowning in status calls. Automated updates for intake, disassembly, blasting, coating, and curing.
AK BUILDERS
Reduce anxiety on $1,500+ builds with photo updates. Keep customers engaged during 6-18 month wait times without lifting a finger.
PRECISION RIFLES
Keep customers informed during 8-13 month builds. Show off your blueprinting and chambering work with high-res photo uploads.
PISTOL CUSTOMIZATION
Scale your slide milling operation without scaling your phone time. Perfect for rapid-turnaround modifications and optic cuts.
YOUR CUSTOMER KNOWS BEFORE THEY CALL
The moment you mark a job complete, your customer gets a text message with photos of their finished firearm. No more phone tag. No more “is it ready yet?” calls.
DOCUMENT YOUR WORK
Create defensible records of every service. Recorded video documentation protects you in disputes and gives customers peace of mind. The FFLGuard-style protection your shop needs.
you know what, go ahead and do the Geissele trigger we talked about
<iframe src="wheresmygun.app/live/smiths-custom"> DISPUTE PROTECTION
Timestamped video records prove exactly what work was done and when. When a customer disputes a charge or claims damage, you have the evidence.
DEFENSIBLE RECORDS
Every message, status update, and video is logged and timestamped. Attorney-ready documentation that turns features into legal protection.
AUTOMATIC RECORDING
Every session is automatically recorded and stored. Customers can review the work anytime, and you maintain a complete service history.
PRIVATE & SECURE
Only you and the firearm owner can access their documentation. No public broadcasts—just secure, private records for each customer.
CONNECTS TO YOUR POS AND YOUR PAYMENTS
Customer data flows in from your point-of-sale; payment links go out the moment a job is done. Nothing re-keyed.
YOUR POS DATA, CONNECTED
Sync your point-of-sale system directly with your workflow. Customer data, inventory, and sales history flow automatically into every work order.
TRANSPARENT PRICING
Pay for the value you get. Cancel anytime.
STARTER
- FastBound sync (works with your existing setup)
- Customer portal & notifications
- Two-way messaging
- Parts tracking & reporting
PROFESSIONAL
- 500 notifications a month (Starter: 200)
- 100 GB of photo & video storage (Starter: 25 GB)
SERVICE DOCUMENTATION
ENTERPRISE
FREQUENTLY ASKED QUESTIONS
READY TO STOP PLAYING PHONE TAG?
Give every customer a tracking link and get your bench time back. Start your free trial today.
No credit card required • Cancel anytime